The approval of SAP Partner Center of Expertise certificate, that certifies IBSS’s SAP expertise, was renewed in August 2021 and has become valid until August 31, 2023.
The processes associated with this kind of certificate whose validity is approved after a rigorous assessment and audit carried out by SAP Global include not only evaluations about technological know-how but also reviews related to customer satisfaction.
The assessment and audit process is based on decisive criteria such as meeting SLA requirements, ability to respond to open tickets in a timely and accurate manner, certification status of consultants, effective management of ITSM process on SAP SOLMAN, and IBSS Consulting managed to get very good grades both in customer satisfaction and responding flexibly to user demands. Consequently, the validity of its SAP PCOE certificate was renewed by SAP Global for a two-year term.
Renewal of the validation of the PCOE certificate once again verifies that IBSS is a proven and reliable business partner in delivering SAP solutions thanks to its high quality service and level of excellence in customer satisfaction. Seamless implementations of projects undertaken by IBSS and achievements in after-sales services are equally important factors in the success of IBSS.